TY  - JOUR
TI  - Chatbot for Business Organization : Utility, Processes and Significance
AU  - Aishwarya Bhosale
AU  -  Dr. Vijay Gaikwad
JO  - International Journal of Scientific Research in Computer Science, Engineering and Information Technology
PB  - Technoscience Academy
DA  - 2017/12/31
PY  - 2017
DO  - https://doi.org/10.32628/IJSRCSEIT
UR  - https://ijsrcseit.com/CSEIT1726218
VL  - 2
IS  - 6
SP  - 872	
EP  - 881
AB  - Chatbots are the substitute for business automation. They have evolved in recent times in almost every aspect of business organizations including sales, service, operations, Customer Relationship Management(CRM), marketing, Human Resource Management etc. However, there are many questions organizations are puzzled with; How to use them? What are the pros and cons of chatbots? are they really useful? what are the technological implications? This article attempts to find out the answer to these questions.